Interaction,
reimagined.
Scalable contact center solutions that bring people, technology and operational data into one resilient structure.
Years of Experience
Service Deployments
Specialists
Institutional References
Turn every interaction
into measurable value.
From communication infrastructure and automation to reporting and expert teams, every component of your customer experience operation works together.
Contact Center Operations
Manage inbound and outbound customer communication on behalf of your brand with trained teams, measurable processes and EFOR EMYS technology.
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IP/PBX Systems
Connect your locations through one scalable, software-based telephony infrastructure.
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Operational Reporting
Monitor, measure and manage workforce performance and complete call traffic from one operational view.
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Predictive Dialer
Process calling lists automatically and route answered calls to the right available customer representative.
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Voice Recording
Record inbound and outbound voice traffic, then report and manage it through authorized teams.
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Workforce Services
End-to-end support for selecting, assigning and developing experienced teams aligned with your project.
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Voice Messaging
Deliver campaigns and announcements to large audiences quickly and consistently through automated calls.
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CRM Customer Tracking
Manage customers, activities, campaigns and business processes through one structured operational interface.
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AI Support
Combine agent assistance, speech analytics, intelligent routing and quality evaluation in one controlled AI layer.
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Chatbox & Live Support
Connect website visitors with the right team through enterprise live support backed by interaction history and reporting.
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Cloud PBX
Reduce hardware dependency with a cloud PBX that supports distributed teams and scales with operational demand.
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Social Media Management
Manage social messages, comments and service requests through centralized teams, defined service levels and measurable processes.
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Back Office Operations
Manage document, data-entry, validation, request-resolution and post-interaction processes through specialist teams.
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Sales Operations
Scale prospect outreach, proposal follow-up, cross-sell and campaign workflows through trained teams.
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Customer Service
Manage information, requests, complaints and satisfaction workflows end to end through representatives trained for your brand.
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Technical Support Desk
Classify user issues, deliver first-line resolution and transfer complex cases to specialist teams through a measurable support desk.
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Collections Operations
Manage reminders, payment commitments and follow-up in line with applicable rules and brand communication standards.
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An operation that learns
from every interaction.
Bring speech analytics, intelligent routing, agent assistance and automated quality processes together in a controlled AI architecture configured around your business.
Human insight.
Technology discipline.
Based in Ankara and serving organizations across Türkiye, EFOR EMYS combines more than two decades of experience with technology scaling to 5,000+ users and 5,000+ concurrent calls.
- Web-based centralized management
- Stable performance under high traffic
- 5,000+ concurrent call capacity
- On call 4,214
- Ready 512
- After call 274
Supporting important institutions
across Türkiye.
Build the next standard of
customer interaction.
Join teams working across operations, communication technology, customer experience and intelligent automation.
Tell us about your
next operation.
Share your service, technology or transformation requirement. The relevant EFOR EMYS specialist will contact you directly.