Built for real operations
Human insight.
Human insight.
Technology discipline.
Based in Ankara and serving organizations across Türkiye, EFOR EMYS combines more than two decades of experience with technology scaling to 5,000+ users and 5,000+ concurrent calls.
- Web-based centralized management
- Stable performance under high traffic
- 5,000+ concurrent call capacity
EFOR EMYS Contact CenterLIVE OPERATION
USER CAPACITY5,000+
CONCURRENT CALLS5,000+
Infrastructure onlineActive calls3,842voice + digital
In queue27under control
Avg. answer00:18last 15 minutes
Service level94.8%above target
Sales1,864
Customer Care1,326
Technical Support652
86%active capacity
- On call 4,214
- Ready 512
- After call 274
Voice 3,126Chat 428Social 288